FREQUENTLY ASKED QUESTIONS
Where are you located?
We sample and source coffees from all over the world and roast them in Grand Rapids, Michigan.
Visit our ABOUT page for more information, or please CONTACT US!
What is your roasting schedule?
We roast coffee fresh to order on Mondays and Wednesdays. Orders are typically roasted within 1-4 business days of placement, depending on our roasting schedule and order volume.
Once roasted, orders are packed and prepared for shipment within 1-2 business days. You’ll receive a confirmation email when your order is processed and ready to ship.
During high-demand periods (e.g., holidays), processing times may extend slightly. We’ll notify you at checkout or via email if delays are expected.
Do you offer different coffee subscriptions?
Yes, you are able to subscribe to any of our "Mainstay" coffees as well as our Roaster's Choice. For a complete list, visit our "Subscriptions" collection.
Frequency: Coffee subscriptions ship on a recurring basis (e.g., weekly, biweekly, etc) as selected at signup.
Modifications: You can adjust your subscription (e.g., coffee type, quantity, or delivery date) through your account up to 2 days before the next roast date.
Cancellations: Cancel anytime after your first order—no long-term commitments required. Just let us know before your next billing cycle.
What is your shipping policy?
Carriers: We partner with USPS & UPS to deliver your coffee. Shipping options and estimated delivery times are provided at checkout.
Shipping Time: Delivery times vary by location and selected shipping method (e.g., 1-5 business days for standard shipping within the U.S.). Please note that shipping times are estimates and may be affected by carrier delays, weather, or other unforeseen circumstances.
Freshness Guarantee: To preserve flavor, we recommend consuming your coffee within 4-6 weeks of the roast date, written on each bag. We pack and ship promptly to ensure it arrives at peak freshness.
International Orders: We currently do not ship orders outside the United States.
Do you ship internationally?
We currently do not ship orders outside the United States.
What is your fulfillment policy?
What happens if my package is damaged or lost during shipping?
Damaged Items: If your coffee arrives damaged (e.g., torn bags or crushed boxes), please notify us within 7 days of delivery with photos of the damage. We’ll replace the affected items free of charge.
Lost Shipments: If your order doesn’t arrive within the estimated delivery window, contact us. We’ll work with the carrier to locate it or provide a replacement if it’s confirmed lost
What should I do if my order arrived wrong?
We strive to get every order right. If you receive an incorrect item (e.g., wrong coffee or size), please CONTACT US within 7 days of delivery at: hello@morningsongroasters.com (616) 255-9275 with your order number and a photo of the item received.
We’ll make it right by sending the correct product at no additional cost.
What is your cancellation policy?
Order cancellations are not guaranteed but should be made the same day as order placement if possible. Please CONTACT US immediately.
What is your return policy?
Satisfaction: Due to the perishable nature of coffee, we do not accept returns unless the product is defective or incorrect. If you’re unhappy with your purchase, reach out within 14 days of delivery—we’ll do our best to address your concerns.
Refunds: Refunds are issued for defective or incorrect items once we’ve received confirmation (e.g., photos). Funds will be returned to your original payment method within 5-10 business days of approval.
Non-Refundable: Shipping costs are non-refundable unless the error is on our end (e.g., wrong address entered by us).